brand new 10" ultimax with glue joint problem - return or use warranty if necessary?

[guitar maestro]

So I was breaking in a brand new Ultimax I just received.Â* Naturally it was a 20Hz test tone to get the excursion flowing.Â* After a while I heard a ticking noise, and found this:Â* the epoxy/CA/whatever at the triple joint was allowed to roll-over into the 1st trough of the surround:






This is the case on both sides where the tinsel leads are.Â* This is not how my other (used) Ultimax is, and thus works just fine.Â* The noise was the adhesive that had lifted off the trough of the spider (at all 4 points) was smacking the spider, like 4 little feet tapping as the assembly traversed from peak-to-peak.Â* Hopefully you can see what I mean in this picture:




I don't suspect it would be a world-ending problem as I'll never run anything below 30ish Hz, but still, I know for a fact it shouldn't be that way and I can only suspect that there is a small chance that the section that has lifted out of the trough might take the rest of the joint out with it.Â* What would you do?Â* I know it has a 5yr warranty, so that does put me somewhat at ease.

[Millstonemike]

If purchased from PE within the last 45 days, call their customer service.Â* That should be a quick turnaround for a replacement (a few days).

[tomzarbo]

Yup, replacement should be no problem... that's a failure, and I'm pretty sure they would want to know about this.
TomZ

[guitar maestro]

10-4.Â* I'll email the return/customer serv/technical department tomorrow morning with pictures.