C'mon PE *PIC*

[damkor]

Agreed


It's to a company's credit that they allow people to gripe about their products, their shipping, whatever, on their forum. It's a sign of confidence in their customer service.

People should feel free to speak up any number of things.

[unknownuser]

This is the place for that!


I must say that PE has the worst packing of any company I deal with. More times than not, I have received damaged parts due mainly to poor packing. Sure, they have good customer service, but I would prefer to never have to use it.
GregD



(Originally posted by: GregD)

[mikebw]

Re: C'mon PE


I have seen a variety of packing jobs from PE, but I have never had any stuff damaged from the shipping process. So while I have nothing to complain about, it's good to let PE know first-hand if you do so they can prevent problems in the future.

> $60 ribbon tweeters and you send them in
> unsealed baggies...no foam or bubble wrap to
> protect them, even? They were just flopping
> around there, in the shipping carton, out of
> their bags.

[cole]

? *NM*

[cole]

You guys got me


Laughin my a$$ off. I swear I have tears in my eyes right now. Man I needed a good one to,

THANK YOU

[scottanderson]

Re: C'mon PE


> Your absolutely right. I would have been
> pissed if my things were packaged in such a
> manner. On a good note, PE has always made
> good on my damaged merchandise. Even if it
> was stinking UPS,s fault. You add this with
> the horrible let down of not being able to
> complete your project and your bound to be
> upset.

Poor UPS guys...no wonder stuff gets broken they literaly have to run from house to house as fast as they can just took keep from getting fired. BUT PE should know that and pack accordingly!

[boso]

Re: What do you expect from someone named PECKER?


A Peter picking on a Pecker, I'm glad I'm a Boso.

[Pete Schumacher]

What do you expect from someone named PECKER? *NM*

[cole]

Re: C'mon PE


Your absolutely right. I would have been pissed if my things were packaged in such a manner. On a good note, PE has always made good on my damaged merchandise. Even if it was stinking UPS,s fault. You add this with the horrible let down of not being able to complete your project and your bound to be upset.

[boso]

Re: A suggestion for us


> We all have a tendency to want to vent after
> what seems inadequate packing jobs, but if
> we all give fast feedback, as soon as we
> receive a package, positive feedback also,
> PE can find who is undercutting their
> otherwise exceptional servise and who is
> serious supervisor material. So good
> feedback or bad, quick calls to them with
> your packing list in hand will help them and
> us down the road. Who wants to get on board?

If we all write a 'good' or 'bad' letter PE can crumple them all up and use them for packing material.

[nick29498141]

Thats what I was shooting for


i did not mean to clog up the board, and that sure was not uncalled for. But I know for a fact that if you notify PE via telephone, they respond FAST that makes a real difference. I meant to say That he should take his claim straight to where it counts. geez

NK

[biff]

A suggestion for us


> $60 ribbon tweeters and you send them in
> unsealed baggies...no foam or bubble wrap to
> protect them, even? They were just flopping
> around there, in the shipping carton, out of
> their bags.

We all have a tendency to want to vent after what seems inadequate packing jobs, but if we all give fast feedback, as soon as we receive a package, positive feedback also, PE can find who is undercutting their otherwise exceptional servise and who is serious supervisor material. So good feedback or bad, quick calls to them with your packing list in hand will help them and us down the road. Who wants to get on board?

[envisionelec]

Re: This is a good place for it


> Do they use another warehouse maybe for some
> stuff?

No.

[bogie]

Re: This is a good place for it


Everything I've gotten from PE has come through just fine.

Do they use another warehouse maybe for some stuff?

> This message board is frequented by buyers
> and potential buyers. It is the best place
> to show stuff like that. That way we know
> what's going on. Better here than some other
> message board, huh?

> To be balanced though: I got an order last
> month from PE that was the absolute best
> packing I have ever seen from ANY company.
> So, I was a bit surpised to see the above
> post. I have had items shipped like that
> before, but based on the last package I
> received I thought bad packing was old news,
> and things had changed. Apparently careless
> packing is still going on. Believe me,
> whoever packed that deserves getting chewed
> out!

> My invoice says the sales person was
> "AMYR". PE, give that person a
> raise, and have them train your other
> packers. Absolute BEST packing EVER! Thanks.

[tims]

Re: This isn't the place for that, call shipping!


About every third package I get from PE has damage. They have replaced well over $150 in drivers for me because of this. Some of it is UPS fault and some of it is horrible packing.