Dats / Windows 10 issue

[dynamo]

So the last time I used dats v2 on my windows 10 machine it was working fine (few months ago).

Now, when I plug in the module to any of the USB ports, the computer sees it to some extent because it adds the usb options to the sound menu and the dats led lights up. When I run a test lead calibration it sits for a few seconds then displays that a sweep was not detected. If I unplug the unit and run the same test the same thing happens.

i have:

uninstalled and reinstalled the newest software
Uninstalled antivirus and tried it
checked settings in sound menu many times
ensured windows up to date
ensured drivers up to date
made sure dats device set to usb
checked toshiba site for any upgrades for the pc
tried all these and other things several times..


it it basically seems like the software is not seeing the device. Any help would be really appreciated.

thanks

[billfitzmaurice]

Mine shows up when I plug it in as a USB Audio CODEC in the device manager. If it's not working the record/playback levels are probably off.

[dynamo]

Thanks Bill. Is that under usb controllers in device manager? What does it show up as?

Also what levels do you find to be best? I have heard a few different ones. Instructions say 100, I’ve heard also 51 and 53. None of these work.

thsnks

[billfitzmaurice]

The icon in Device Manager looks like a speaker. My record volume is 2, playback 80. Those are adjusted in Control Panel > Hardware and Sound > Sound > Speakers USB codec > Playback or Recording. In Recording > Microphone Properties > Advanced the Default Format is 2 channel 16 bit 44100 Hz CD quality.

[dynamo]

Thanks again Bill, I’ll check to see if it shows up anywhere in device manager and make the level changes you suggested.

[Chris Roemer]

I've seen Win10 (ESP. after an auto "update") set it back to "1 channel" (instead of 2).

[dynamo]

Thanks Chris, mine is set still to two channel. I’ll monkey with it tonight or tomorrow night and will double check that.

I always dread windows updates because it always seems to gum up all my speaker programs. I had a big issue with omnimic in the past as well as an excel issue with Jeff’s programs. Wish all this stuff worked on a Mac!

[Thump]

dynamo Having the exact same issue so I'll be watching for a fix or post if I figure it out.

Every aspect of settings is as precise and correct based on the video from Joe + the actual PDF guides for DATS V2. So far nothing has solved the "sweep not detected" when trying to initial calibration test.

One issue is the age of the (pre Windows 10) video versus the written guide. Joe recommends a value of 1 for the volume while the guide says 100.

Everything hardware wise is perfectly configured and I tried a bunch of stuff last night without a fix. What I didn't try is what billfitzmaurice mentioned regarding arbitrary input and output levels.

I use a professional grade backup system (Macrium Reflect Workstation) to capture bit for bit changes to my systems for repeatables - this makes a lot of experiments a snap to reproduce and undo garbage installs that leave crap behind in the form of bloat and bad settings. Anyway - the current image I have should be in perfect condition to go play with the levels and find out if the thing ever sees it properly to get past that message.

[dynamo]

What is this video you speak of?

im glad to see this issue isn’t isolated to my PC or device. Hopefully PE notices this and works toward a fix because right now it is useless. If it continues I will have to take it up as a warranty issue and just go back to limp.

[Thump]

What is this video you speak of?

im glad to see this issue isn’t isolated to my PC or device. Hopefully PE notices this and works toward a fix because right now it is useless. If it continues I will have to take it up as a warranty issue and just go back to limp.

The product page has a typical Joe how-to for DATS. He's their main product guy that does this stuff covering drivers to just about everything else they sell.

Embedded video + DATS and other related links and info.

Direct video link for full screen option of the above.

[JasonM]

Try checking your permissions for the mic. You can find them by searching privacy in the start menu, and then finding microphone in the left hand side of the window. You can check out this video if you can't find the settings. https://www.youtube.com/watch?v=GDe1P03mDBI

I have seen this issue before with the Omnimic. Hopefully it helps you! I don't know what else could be causing your issues.

[dynamo]

Try checking your permissions for the mic. You can find them by searching privacy in the start menu, and then finding microphone in the left hand side of the window. You can check out this video if you can't find the settings. https://www.youtube.com/watch?v=GDe1P03mDBI

I have seen this issue before with the Omnimic. Hopefully it helps you! I don't know what else could be causing your issues.

This

I checked everything suggested above and set everything as recommended. Once I set privacy to allow apps to access the mic it worked. The only issue is now my test lead cal yields this result:



Maybe I've never paid attention before but I feel like I've never had that much resistance in my leads. Is this normal? I usually just do the calibrations quick and move on without paying attention to the results.

[dynamo]

Something must still be up because here is my impedance calibration:



These lines are usually flat.

Any suggestions? By the way thanks so much for the help so far. Im just glad to have lines on the screen instead of popups..

[dynamo]

Resolved. My level was at 2 for those files. I returned it to 100 and it tips up about a tenth of an ohm now at 20khz.

So the biggest issue I was having appears to be the permissions for apps to be able to use the mic in the privacy settings.

Thanks to everybody for helping me with this. These things are so frustrating.

[Thump]

Ditto - mic setting did the trick. Also,Joe video for 1 level is indeed wrong for W10 though likely correct for the older versions of window=s he's covering. Level to 100 looks perfect.